A Student perspective on ASU’s Counseling Services & How To Get the Most from it

By: Yenifer Figueroa, ASU Student and ASU Community Assistant

If you are an ASU Student, please watch this video to listen to an ASU student’s personal perspective on how ASU Counseling Serivces can be of help to you.

ASU Counseling Services offers confidential, personal counseling and crisis services for students experiencing emotional concerns, problems in adjusting, and other factors that affect their ability to achieve their academic and personal goals. Counseling staff have training and experience in issues facing university students and are committed to helping them adjust to campus life and meet their academic goals. 

The Services at ASU Counseling are designed to ensure that any student has access to professional mental health services.  We accomplish this by ensuring that any student can be seen for an initial appointment the same-day they want to be seen.  This appointment is designed to be brief to quickly assess the students reasons for seeking help, their academic and social functioning, and whether they are currently experiencing a crisis. These may include any of the following:

  1. Alcohol Abuse
  2. Depression & Suicide 
  3. Eating Disorders 
  4. Stress & Anxiety
  5. Time Management

Sometimes a decision about need and services can happen in that brief first appointment. Sometimes it will take additional conversations and appointments to determine what is best. Each student collaborates with their counselor to determine which of the services best meets their needs.  No student will be charged while we collaboratively figure out which service is right for them. 

A Note About Confidentiality

Counseling at ASU Counseling Services is confidential and is most effective when a student can be direct and honest with a counselor without fear that personal information will be shared.

******Notations of counseling are not part of a student’s university record******

For Students 18 Years Of Age Or Older: Counselors do not release information about a student without that student’s written permission, except in cases of the following:

  • imminent danger to self or others
  • child/dependent abuse, court order, or where otherwise required by law.

For Students Under The Age Of 18: One assessment session is provided. Further services require a parent’s or legal guardian’s notarized signature on the “Parental Consent for Services for Underage ASU Students.”

We’re available 7 days a week

Tele-mental health:

  • Monday – Friday: 8 a.m. to 7 p.m. – Telehealth consults
  • Saturday – Sunday: 12 p.m. – 4 p.m. – Telehealth consults
  • Outside of office hours, call ASU’s Dedicated Mental Health Line through EMPACT to speak immediately to a counselor 480-921-1006.

Appointments available by telephone or HIPAA-compliant tele-mental health consult sessions. If you are outside of Arizona, please give us a phone call at 480-965-6146.

In person:

Monday through Friday: 8 a.m. to 5 p.m.

We recognize that some issues can only be served in person. While we are prioritizing care through tele-mental health, we remain available to see students who should be seen in person. If you are at risk of harming yourself or someone else, if you have experienced a trauma, an unexpected loss, or if you do not have a private location to secure a telehealth appointment, please walk into any of our locations.

Main Campus: Tempe 
Phone: 480-965-6146
Location: Student Services Building, Room 334
Street Address: ASU Counseling Services, Tempe Student Services Bldg, Rm 334
1151 S. Forest Ave.Tempe, AZ 85287

You can find other locations closer to your campus: 

Downtown Phoenix 
Phone: 480-965-6146
Location: Historic Post Office Building, Suite 208
Street Address:
ASU Counseling Services, Downtown Campus Historic Post Office Building 522 N. Central Avenue Suite 208
Phoenix, AZ 85004
Phone: 480-965-6146
Location: Academic Center – Suite 92
Street Address ASU Counseling Services, Polytechnic Campus Academic Center, Suite 925988 S. Backus Mall
Mesa, AZ 85212 

Phone: 480-965-6146
Location: University Center Building, Room 221
Street Address:
ASU Counseling Services, West Campus University Center Building, Room 2214701 West Thunderbird Road Glendale, AZ 85306

more information on other serivce location are coming soon

ASU Counseling Services are for any Sun Devil, regardless of your race, gender, sexual orientation, age, student status, religion, ability, size, financial situation, the issue you’re dealing with or whether you’ve had counseling before. Something as simple as talking to someone can help you feel better, improve your grades and manage stress.

Services Offered 

  1. Consultation Services- ASU CS ensures students are able to speak directly with a highly trained, licensed counselor the same day they decide they need it. Same day availability is our commitment to students – you will always have a clinician available to speak to when you need us.

Initial consultations are as long as they need to be for your today needs. They typically last 20-30 minutes; longer if you are experiencing distress.

We have 4 goals for an initial consultation:

  1. We will assess and respond to any mental health risk you have immediately.
  2. We will learn if you are seeking clinical support beyond today.
  3. We will contribute ideas for self-care and resources, based on what you share.
  4. We will work to co-create a next step plan that supports your needs and your vision for what would be most helpful

Initial Consultations are offered by highly trained, licensed professional counselors, social workers, marriage family therapists and psychologists. The nature of their connection with you will be short – typically 1-2 points of contact. Continued therapy services are offered by a different set of highly trained clinicians, working closely with referrals from this team.

  1. Crisis Services- ASU Counseling Services prioritize immediate access to services to ensure that all students who request or need services can be seen the same day- no appointment is necessary. You can call or walk in and be seen anytime at one of our four campus locations

For more information about our services call 480-965-6146.

If you need assistance outside of business hours, please call EMPACT’s 24-Hour ASU-dedicated Crisis Line: 480-921-1006. 

You can also Use CRISIS TEXTLINE: Text HOME To 741741

  1. Group Counseling- At the current time, we are focusing on group connections that are easy to decide to attend, drop-in focused and connectable via Zoom.  During the spring 2021 semester, we have Social, Emotional and Spiritual Drop-in Support Circles. These are drop-in connections for any ASU student, facilitated by ASU Counseling Services staff or the ASU Council of Religious Advisors.

Support Circles are private, but are not confidential. If you prefer confidential support, please schedule a clinical appointment with us through My health portal, or by calling us at 480-965-6146.

  1. Individual Counseling- In individual counseling, you will meet with a counselor to discuss concerns and learn coping strategies in a private, confidential setting. The counselor will collaborate with you to set counseling goals and evaluate progress toward those goals. 

ASU Counseling Services staff maintains an extensive list of community-based providers and seeks to maintain close relationships with both you and the provider to ensure that you have all of your counseling, assessment, and psychiatric needs met.

  • Psychiatric services: If you need to connect to a local psychiatrist or you are looking for an evaluation for psychiatric medication, our staff can facilitate and support you in connecting to community-based providers to meet your individual psychiatric service needs.
  • Community mental health providers: If you wish to transfer on-going counseling treatment or looking to start personal counseling with a local provider, our staff has referral relationships with providers and can assist in connecting you to a provider who is able to meet your goals and needs.
  • Community resources: There may be times when you need a specialized service. Examples could include:
    • Assessment for ADHD, learning disorders, or other concerns
    • Community resources to assist with basic needs such as emergency housing, food banks, and other emergency assistance
  • Our staff has access to many resources that you might find helpful. Let us assist you in discovering what you need to be successful and in getting you there.
  1. Outreach Services- ASU Counseling Services staff provides preventive and educational interventions to staff and student populations through training seminars and outreach programs.
  • Training seminars are provided to faculty, staff, and students and have included academic departments, advising staff, learning support services, just to name a few. Topics of interest often include, but are not limited to, identifying and assisting students who may be experiencing depression, stress, suicidal ideation and other indicators of increasing distress, or engaging in substance abuse, eating disordered behavior, or other risky behavior.
  • Outreach efforts are audience-specific and can be tailored to a particular need. For instance, outreach presentations may be actively delivered to a particular class or group or may simply be tabling to provide information about our services and answer questions during orientation. Common topics of interest for outreach include academic skills, personal concerns, healthy relationships, peak performance, and stress management.

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